Renew LAC Cancel Error
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Turns out after all this, the modem was replaced and the customer could connect and browse.
Caller Name: Joe Cool Account Name: Joe Cool User Name: joecool@isp.com || PPPoE Billing Phone: 9999999999 Residential DSL-MAX, Account Unverified, Active, Siemens Gigaset SE567 (Wireless) Computer_System_1: Desktop, Win Vista -GEN-, Internet Explorer, Ethernet PWR: On Solid Green, LAN: On Solid Green, DSL: On Solid Green VALID - Gateway: No, IP: No PING - Localhost: No, Gateway: No, IP: No, Yahoo IP: No, Yahoo.com: No Port_Error: 1-4, User_Request: Massive in Days PROCEDURAL TROUBLESHOOTING NOTES : PHASE I: Power Cycled Modem. Attempted browse - failed. INET Light Off. Verified Server Logs for connection errors. . IF DSL AND/OR ACT/INET LIGHT ON - PHASE II: Verified Gateway blank, IP 169. Ipconfig /flushdns /release /renew - "An error occurred while renewing interface Local Area Connection, Operation was canceled by the user." [Yes, there was only one 'l']. Ipconfig /renew - same cancelled by user message. . IF BROWSE FAILED - PHASE III: Netsh firewall reset. Netsh winsock reset. Shutdown -r -f -t 5. Attempted browse - failed. . IF BROWSE FAILED - PHASE IV: Netsh int ip delete arpcache. Netsh int ip reset c:resetlog.txt Shutdown -r -f -t 5. Attempted browse - failed. Netsh winsock reset catalog. Shutdown -r -f -t 5. Attempted browse - failed. . IF BROWSE FAILED - PHASE V: Informed cust that the system was not even requesting an IP Address. Even if the NIC was fine according to Dell, the OpSys had an issue or was infected with something. Cust will check out Manuf. again for other options and maybe restore system.